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OwnID can send an by SMS when phone verification is part of the user journey, such as first-time enrollment of a device or when biometric verification is not available. To use SMS verification, configure your app’s login identifier as a phone number and set up an SMS delivery provider. You can use Twilio or route SMS messages through your own provider endpoint.

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Enable phone number as the login identifier

Configure phone-based login for each OwnID app that should send verification codes by SMS:
  1. Log into the Console and select the App that you want to configure.
  2. Click User journey from the left navigation panel.
  3. In the Login identifier section, select Phone number.
  4. Click Customize list of countries to limit which phone number country codes are available to users, if needed.
Console User journey page showing Phone number selected as the login identifier and the Customize list of countries link
  1. Click Save Changes.

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Select your SMS configuration

After phone number login is enabled, scroll to OTP configuration, select SMS as the delivery channel, and choose how OwnID should send verification messages. OTP configuration panel with SMS selected as the delivery channel and Twilio and Custom provider options

Configure Twilio

Enter your Twilio credentials in the OwnID console.

Configure a Custom SMS Provider

Build an endpoint to integrate with your custom SMS provider.

Customize SMS Templates

Personalize OTP SMS messages for supported locales.